Shipping policy

We process all website orders Monday - Sunday between 10am and 6pm. Orders placed over the weekend or after hours will be processed the following business day unless otherwise stated.

Delivery Options

London Cake Delivery 

Delivery days & time slots:

We deliver Monday – Saturday

  • 10:00AM - 6:00PM

And Sunday

  • 10:00AM - 4PM

We can only guarantee the nominated day delivery, not the chosen/prefered time slot. These are estimated delivery times, slight delays might occur due to traffic.

Should you wish to discuss a 4 hours delivery slot with us please bear in mind that these bring a minimum £35 surcharge on top of the base delivery charge for your area.

Delivery range & rates: 

We cover a wide range of London postcodes with our fast and reliable delivery service.

We typically deliver within the M25 but we can deliver beyond to request. Please contact us at hello@punkcake.rocks for more information.

UK Wide Delivery

Delivery rates & options:

    -Next day UPS £8.90 for nominated delivery.

     Order Confirmation

    Following your purchase, our system will automatically dispatch an order confirmation email to the address you provided. 

    Damages

    Upon arrival, please inspect any and all packaging of your orders. If any damage is noted on the packaging, make note of it at the time you sign for the delivery as this usually means the shipping company is at fault. If the items you ordered arrive damaged, please send photos of the damage to hello@punkcake.rocks and we will being the insurance claim process on your behalf. You must send us proof of the damage within an hour of delivery. 

    Cancellations

    Orders that are cancelled 7 days before delivery date are refundable expect custom bespoke cakes where we cannot refund you. An admin fee of £10 will apply to all cancellations unless we are in fault. It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.

    Please note that for made to order items, we can not accept returns or cancellations.

    Returns & Exchanges

    It is our policy to only accept returns within 2 hours after receiving the delivery.

    *Please note that for made-to-order items, we cannot accept returns or cancellations.*

     AVAILABILITY, DELIVERY & COLLECTION

      If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us we will take the Products back and retain the same for 24 hours during which time you may telephone our Customer Care team on 07732 425072 to either arrange for personal collection or for delivery by us within 24 hours (subject to delivery availability) upon payment of a further delivery charge by credit card.

     In order for us to hand over the ordered Products upon collection or delivery, the recipient must provide to us the valid Order Confirmation number and must also sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.

     RISK & TITLE 

     The Products will be at your risk from the time you collect the Products from our shop or we deliver them to you.

     Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.